Gmail setup
Install the add-on, connect the right accounts and turn an open email into a reviewed task.
Open setup guideSupport
Helpful answers from a real person.
Tell us what you were trying to do, what happened and the device or browser you were using. Do not send passwords, payment card details or complete email contents.Product and account support
matthewjmortimer11@gmail.com
We aim to respond within two UK business days.Your data
Export your workspace, delete your account or understand exactly what connected services process.
Read privacy detailsSecurity
Report a vulnerability privately with clear reproduction steps. Please do not access another person's data.
Report securelyBilling and complaints
A clear route to resolution.
Cancellation and refund requests have a dedicated policy. Formal complaints are acknowledged, investigated and answered by email so you have a durable record.Quick answers
Start here
How do I export or delete my data?
Open Account settings in TickLane. Export data downloads a JSON copy of your workspace, integrations and commercial records. Delete account permanently removes your TickLane account and personal workspace data after typed confirmation. A renewable paid subscription must be cancelled first.
Why can I not see TickLane in Gmail?
Confirm the add-on is installed for the same Google account you are using in Gmail. Refresh Gmail, then select TickLane from the right-hand side panel. Workspace administrators can restrict add-on installation.
Can TickLane read my whole inbox?
No. TickLane receives the email you currently have open only after you choose Summarize & prepare. It does not continuously scan your mailbox.
What can TickLane do with my Calendar?
The first connection is read-only and shows events beside tasks in Agenda. Creating a Calendar time block requires a separate permission and an explicit confirmation.
How do I cancel a paid plan?
Open Account, then Plan and Billing, and use the billing portal. You can also email support from the address associated with your TickLane account. The Cancellation and refunds page explains the full process and first-payment promise.
How do I make a complaint?
Email support with the subject Complaint, the account email, what happened and the outcome you want. We will acknowledge it and aim to provide a substantive response within 10 UK business days. Complex security, privacy or payment investigations may take longer, and we will keep you updated.